Renting a home should feel straightforward. At EVES Property Management, we’re here to guide you through the process and make sure you feel confident at every stage of your tenancy. Below you’ll find helpful information on what to expect when renting with us, along with your responsibilities as a tenant.

Contacting Us

To get in touch with your property manager, please phone the number listed on your tenancy agreement. If they’re unavailable, leave a message or send an email. For urgent issues outside business hours, please refer to your emergency contact details.

Paying Your Bond

Your bond is held by Tenancy Services and will be lodged on your behalf once received.

Beginning Your Tenancy

Property Condition Report

Before moving in, you’ll receive a Property Condition Report (PCR) outlining the condition of the property at the start of your tenancy.
Please review this carefully, make any comments, and return it within 7 days.

• The condition of the property at the end of the tenancy will be compared against the original PCR.
• Except for fair wear and tear, the property should be returned in the same condition as when your tenancy began.

Tenant Responsibilities

Insurance

We recommend arranging contents insurance to cover your personal belongings. Speak with your insurance provider for advice on suitable cover.

Connecting to Services

You are responsible for arranging and paying for services such as:

• Electricity
• Gas
• Internet
• Phone

Inspections

Routine inspections are carried out 3-4 monthly.
You will receive at least 48 hours’ notice of the inspection date and time, and you’re welcome to be present if you wish.

Rent

Rent must be paid in advance and on time, as outlined in your tenancy agreement.
If rent falls into arrears, you may incur additional charges and be issued with a breach of tenancy.

Pets

Pets are not permitted unless you have written consent from the landlord.

Parties

Excessive noise or behaviour that disturbs neighbours is not tolerated. Any complaints may result in further action.

Premises

You are required to:

• Keep the property clean and tidy at all times
• Notify your property manager of any damage or maintenance issues promptly

Painting & Decorating

Painting or decorating the property requires written approval from the landlord.

Picture Supports

Only approved picture supports are permitted. Nails, screws or hooks may not be used unless authorised.

Grounds

Lawns and gardens must be maintained regularly and kept tidy. All rubbish must be removed from the property.

Repairs & Maintenance

Maintenance issues should be reported promptly to your property manager during office hours.
After hours, please use the emergency contact details provided.

• Repairs will be attended to as soon as possible
• Work may not commence without the landlord’s approval (unless urgent)

If damage is caused by negligence or misuse, the tenant may be responsible for the cost of repairs.

Changes in Occupancy & Circumstances

The number of occupants must match what is stated in your tenancy agreement. Any changes must be approved in writing by the property manager.

Please notify us immediately if your employment or financial circumstances change, as early communication allows us to offer support where possible.

Moving Out

Giving Notice

When ending your tenancy, written notice must be provided to your property manager in line with your tenancy agreement.

Final Inspection

A final inspection will be carried out once the property has been vacated and cleaned.
To avoid delays with bond refunds, ensure:

• The property is clean
• Rubbish is removed
• All keys are returned

Services

If you require maintenance or repairs, contact your property manager directly. In the event of an emergency outside office hours, refer to your emergency contact details.

Vacating

If the property is being marketed for sale during your tenancy, we will work with you to minimise disruption and provide appropriate notice.

Keys

All keys provided must be returned when vacating the property. Lost or unreturned keys may result in replacement costs.

Your Bond

Your bond will be refunded once:

• The final inspection is completed
• Any outstanding rent or costs are resolved
• All parties agree to the refund