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Sue Knowles brings a wealth of understanding and maturity to her role as a Property Manager, with a background in management and property ownership dating back to her early twenties. Since beginning her property management career in 2007, Sue has built a reputation for professionalism, integrity, and genuine care for both landlords and tenants.
She values the opportunity EVES provides to grow her business within a supportive and well-resourced environment. Sue attributes her success to her love of the job — balancing multiple responsibilities, maintaining properties to a high standard, carefully matching tenants to homes, and achieving outstanding outcomes for her clients.
“I value both landlords and tenants and build strong working relationships where tenants take pride in their homes as if they were their own, and landlords trust my judgment.”
Sue actively engages in EVES’ ongoing training and collaborative culture to stay at the forefront of industry standards. She believes that a “happy tenancy” — one where everyone feels respected and secure — is the foundation of effective property management.
Outside of work, Sue enjoys horse riding — including trekking, hunting, and dressage — as well as mountain biking. Her close-knit family fully supports her busy, rewarding lifestyle.
Here’s what Sue’s landlords are saying:
“We’re writing to recommend Sue Knowles from EVES Rotorua. When Sue stepped in, she inherited quite a mess from our previous property manager and turned things around impressively.
Sue came highly recommended by her tenants — which speaks volumes. She immediately identified and resolved issues we weren’t even aware of, guiding us through a difficult tenancy situation with professionalism and care. Throughout the process, she kept us well informed and ensured fairness for everyone involved.
What stands out most about Sue is her rare balance of friendliness and professionalism. She works effectively for both tenants and owners — something we’ve found uncommon in property management. We only wish we’d found her sooner, as our earlier experience had us seriously considering selling our investment property.
If you’re a property owner looking for reliable management that genuinely respects both your interests and your tenants, we couldn’t recommend Sue more highly.”
Mark & Sandi Norman, EVES Rotorua Landlords.
Our Rotorua property is currently having tenant issues and Sue Knowles has been awesome in dealing with both us and the tenants. We feel very lucky to have her in our corner. We appreciate the great service Sue provides
Richard & Karyn Thaine
This is a reference for Sue Knowles, who was our property manager for three years in Rotorua. Our experience with Sue was outstanding - from beginning to end, she was always reasonable and understanding and from a tenant's perspective, it gave us peace of mind knowing that we had help whenever we needed it. Her care of the property was at a very high level; a standard we haven't seen from a property manager before. Thanks so much.
Jake & Kate Knobel
Dear Joanna, I am very happy knowing my house is in Sue's hands and want to say that she enhances Eves' Property Management profile in every way! I bought the house from an Eves real estate agent and now have an Eves Property Manager. I think that fact alone says so much about your company! Thank you very much for such impressive and special professionals. Kindest regards
Ann-Marie Jacobs-Brown
Recently I vacated a property that Sue was the property manager of. Upon reflection of my time at this property I would like to commend/acknowledge Sue for her prompt efficient service whilst I was the tenant. Nothing was ever too difficult, always responding to the repairs promptly as needed. There was always excellent communication via email or phone and always very polite. Thank you Sue for all your dedication and commitment to providing an excellent service. I am sure the home owner is as grateful as I. Sad to have moved
LeAnne from Rotorua
Sue is amazing at what she does, she keeps us up to date with everything that is happening with our properties as well as takes care of all issues as required. We highly recommend her if you are looking for new management of your properties.
Jordon
Having recently sold my portfolio of properties in Rotorua, I would like you to pass on my thanks to Sue Knowles. Sue managed 22 of my rentals. I found her to be extremely professional and competent at all times. Sue was more than just my property manager. She is a loyal friend. I would have no reservations in recommending Sue to any landlord. It has been my pleasure working with her. Well done Sue.
Sam Woods
I just want to mention that Sue Knowles is a fantastic property manager. The quality of her work/reports/photo's provides me with accurate information about the condition of my property. I have peace of mind & total trust in Sue’s ability to treat my property as if it is her own. Thank you Sue, for your continuous awesome work.
Owner - Sylvia Fairhurst
"Worth her weight in gold!" says Sylvia Fairhurst, one of Sue's many
appreciative property owners:
"I was recommended to Sue Knowles by a friend who
spoke highly of Sue's work. I met Sue late August
2014 - when my property was left trashed by previous
Tenants. From the onset, Sue was encouraging and
Understanding of my situation with the property,
As well as confident that she would be able to find
Suitable tenants very quickly.
Compared to my previous experience, I immediately
Felt comfortable and confident in Sue and her ability to
Deliver to my expectations. To her credit, Sue has lived
Up to expectations.
Her work includes:
- Exceptional attention to detail of every area of the home and property
- Detailed inspection reports with recommendation as to what needs fixing and when
- Photographs of every area - that match the inspection reports
- Selecting the right tenants that not only suit the property, but know that they will care for the property (not trash it) and are financially able to afford the weekly rent
- Open communication between myself as a property owner and Sue
I can honestly say that I have full confidence in Sue Knowles and know that my property is in good hands. I trust her expertise completely. I absolutely recommend her for the Realty awards that your company has. Sue is worth her weight in gold!!
Sylvia Fairhurst
Just a little note to thank you heaps for the wonderful way you looked after our rental property. We did appreciate your promptness in dealing with all of the little issues that such properties create - maintenance, rent paid in timely fashion, and especially finding good tenants. Because of the way you went about the business and because you kept us in the loop constantly we had no surprises and plenty of confidence in you and your amiable professionalism and personal interest.
So thank you Sue. If the house isn't sold by early Feb we'll be back knocking on your office door.
John Carlyo
Sue has been my agent for just over a year now, and right from the first time we meet she has been brilliant. Sue went out of her way to get me the property that I currently rent and since then she has been professional, understanding, approachable and extremely easy to communicate with which has made my experience at 2 Ridge Road very memorable.
Sue has the unique ability to deal with you on a personal level and to make you feel like she has your best interests at heart, and I would gladly recommend her to anyone thinking of renting a property with Eves.
Geoff Smith